Please note that our products may exhibit slight imperfections, variations in shape, or a rustic finish, which are all hallmarks of their handmade nature. We assure you that these quirks are not defects, but rather a testament to the authenticity and craftsmanship that goes into each piece.

Some of our products may display minor imperfections such as black or green spots, or sharp edges. Fear not! These can be easily removed with a simple wash and scrub with a scotch brite. Our bronze items may also develop a patina over time, which is a natural process that can be reversed with gentle cleaning using metal cleaning agents or natural methods like lime and salt, vinegar, or tamarind.

Before making a purchase, we kindly request you to thoroughly review the product details to ensure you're getting exactly what you're looking for. At Kansawala, we stand behind the quality of our products and are committed to providing you with unique, handcrafted items that will bring joy and character to your life.

Customer Satisfaction and Return Guidelines

At Kansawala, we strive to ensure that every customer is completely satisfied with their purchase. However, we do have some guidelines to ensure a smooth and fair process for all parties involved.

Please note that we do not accept returns for orders where the product meets all the specifications listed on our website, including size, material, and quality. If you are not completely satisfied with your purchase, please reach out to us and we will work together to find a solution.

Our goal is to provide you with a product that exceeds your expectations, and we understand that sometimes, it may take some time to adjust to a new item. If you're having second thoughts about your purchase, please contact us within a reasonable timeframe, and we'll do our best to accommodate your concerns.

By partnering with us, you can trust that you're getting a high-quality product made with love and care by our skilled artisans. We appreciate your feedback and look forward to building a long-term relationship with you.

Important Notice: Non-Returnable Products

Before you decide to purchase from Kansawala, please note that we have designated certain breakable products as non-returnable. These products are marked with a bold notice on their product page. It is essential to review these restrictions while placing your order.

Please be aware that any requests for returns or exchanges of non-returnable products will not be approved. If you wish to return or exchange a non-returnable product, you will need to pack it securely and ship it back to us at your own expense. Additionally, if the product is damaged upon delivery to our warehouse, the product value will be deducted from the return or exchange value.

We take great care in crafting each piece by hand, and our artisans put in extra effort to ensure the quality and uniqueness of every product. We understand that sometimes, accidents can happen, but we kindly request that you take extra precautions when handling our breakable items.

By purchasing from Kansawala, you acknowledge that you have read and understood the non-returnable product policy and agree to its terms.

Return & Replacement Policy - Shipments within India Region

Returns/replacements are applicable only in the unlikely event that your Kansawala products arrived damaged or damaged in first use. 

You must submit the return & replacement form clicking here or email us at  Info@Kansawala.com about any damaged items within 2 days of receiving your order and also send us a picture of the damaged item. Your form/email submission should contain the following:

1. Picture of the product in case of damage

2. mention your order number in the subject line

3. mention in the email if you wish a refund or exchange or credit coupon for the product.

4. mention reason for return (eg: handle cracked etc)

Please Note that we would not entertain exchange of Products for different sizes as return pick up generally results in damage of these products. We will only process replacement/ refund if the shipped product is damaged during transit. 

A Returns & Exchanges form should be completed and sent along with the goods. You can submit the return requests by clicking here

Our team will contact you within 24 hours over phone/whatsapp or email to access the request. Authorization for return for the product will be provided after the query has been found valid by our quality team. The sole decision of considering the validity of the query after hearing it from the customer lies with the Kansawala team. 

In case you do not raise a returns claim using the form or through email within the prescribed time you shall not be eligible for a return.

We aim to process refund or exchange for products in about 10-12 working days. If you have any questions about the above, feel free to reach out to Kansawala at info@Kansawala.com

We will initiate the store credit /exchange after we receive the item and it has gone through the necessary quality checks.  

A pickup for the product will be initiated by Kansawala unless its unserviceable or product comes under non-exchangeable category. 

Upon authorization of return of damaged product, Kansawala will provide refund to the value of the damaged product or you could exchange the damaged product for a fresh product or you can opt for credit coupon for future purchases.

Return & Replacement Policy- Shipments outside India Region

Please note our team takes special precautions and protection for international shipping to make sure all the products reach you safely. Please note that we do not have the reverse pick up possibility from any region and we request you to kindly check all the details of the products you want before purchase with our experienced customer support team. They will guide you throughout the purchase. Currently we do not have any return/replacement process for int. shipping. The only available recourse is when the product reaches you damaged. 

Please note that for int. shipping return/replacement policy is applicable only if the products are damaged upon arrival.
If and when you receive the package and upon opening the same, if you find any product damaged, please take pictures and share it with us at info@kansawalas.com or Whatsapp us at  http://wa.me/7878789893
As per our policy, we refund up to the 100% of the product value of the damaged product.
With certain incremental shipping cost agreed upon by customer, replacements can be provided on case-to-case basis. 

All returns/replacements are subject to the discretion of Kansawala team based on our policies. Ensuring we have more and more people taking forward our traditional wisdom is our core intention & purpose.

Refund for Cash on Delivery orders will be only through Store credit. 

Returns of undamaged products are usually not entertained. As a rare exception, in case you still wish to return an undamaged product, please follow the following procedure for the return
A Returns & Exchanges Form should be completed and sent along with the goods. You can file the Returns Form by clicking here or email us to info@Kansawala.com

Once your return request is approved you need to aptly package and ship the product into the mentioned address in their original condition. Please note the any request for exchange, will be have to be approved within the 7 days exchange period. Any delays from customer end in confirming the exchange product within 7 days of delivery, will be rejected and no future request for exchange will be entertained. 
 In case you prefer to courier by yourself, please ensure that the product is sent within 7 days on receiving approval for return request. Any product shipped after that period will not be eligible for refund. In case you wish Kansawala to pick up the products, the items for reverse pick up will be picked up within 5-7 business days from the date of request.
Both onward & return shipping charges will not be refunded. Please note that Kansawala subsidises onward shipping cost for its customers and takes a portion of the cost. Hence, during a return, the shipping cost may not match what Kansawala had charged the customer while sending the products initially.
Please ensure that the returned product is unused, undamaged and is in a saleable condition. We request you to maintain the original packaging of the items to be returned, including the Kansawala tags. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
You can opt for a refund or a credit coupon for future purchases. This needs to be mentioned in your email. For Cash on Delivery orders, refund can be done only through Store Credits.

Cancellation

We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery. Please be advised that some orders are shipped almost immediately and it may not always be possible to cancel.

Please note, convenience fees are not returnable for any reason It is also to cover the payment processing charges and what payment gateways have to pay banks for online transactions. The fee is usually non-refundable if you cancel the product