Grievance Redressal Mechanism

At Kansawala, Our Commitment to You

At Kansawala, our goal is to be the most customer-centric company, dedicated to delivering an exceptional experience to our customers. We value your feedback and encourage you to reach out to us through the channels below if you believe there's room for improvement. We are here to assist you.

Understanding Grievances

A grievance refers to any concern or issue related to a product or service you’ve received from Kansawala, for which you are seeking resolution.

Customer Care / Grievance Details:

  • Name: Jaydeep Parmar
  • Designation: Customer Care Executive
  • Number: +91 787878 9893
  • Email: jaydeep@kansawalas.com

How to Contact Us

You can reach out to us directly through the following methods:

Steps to Address Grievances

  • Reach Out to Us:
Visit our website and click on the "Contact Us" tab.
You will be directed to the Kansawala Help Centre.
    Provide Necessary Details:
      Please include your name, order date, order ID, and a concise description of the issue you're facing.
      • Submit Your Query:
      Once you have filled in all the required details, press "Send" to submit your query or complaint for resolution.

        Escalation Process

        If your query or complaint is not resolved to your satisfaction, you can escalate the issue. In compliance with applicable laws, Kansawala has appointed a Grievance Officer specifically to handle such matters.

        We are committed to treating our customers fairly and resolving grievances in a timely and efficient manner. Thank you for choosing Kansawala.