Grievance Redressal Mechanism

At Kansawala, Our Commitment to You

At Kansawala, our goal is to be the most customer-centric company, dedicated to delivering an exceptional experience to our customers. We value your feedback - if you believe there is room for improvement, please reach out through the channels below. We are here to help.

Understanding Grievances

A grievance is any concern or issue related to a product or service you have received from Kansawala for which you are seeking resolution.

Grievance Officer

• Name: Jaydeep Parmar
• Designation: Customer Care Executive
• Phone / WhatsApp: +91 78787 89893
• Email: jaydeep@kansawalas.com
• Address: Kansawala, Kansara Bazar Road, Opp Maru Kansara Vadi, Sihor, Gujarat 364240, India

How to Raise a Grievance

1. Reach out to us - visit our website and click the "Contact Us" tab, or email info@kansawalas.com.
2. Provide the details - include your name, order date, order ID, and a short description of the issue.
3. Submit your query - send it to us and we will begin working on a resolution.

Escalation Process

If your complaint is not resolved to your satisfaction, you can escalate it. In compliance with applicable law, Kansawala has appointed a Grievance Officer to handle such matters. We acknowledge complaints within 48 hours of receipt and aim to resolve them within one month.

We are committed to treating our customers fairly and resolving grievances in a timely, efficient manner. Thank you for choosing Kansawala.