Shipping policy

Shipping Policy

Each of our pieces is handcrafted by artisans using natural materials and traditional techniques. Our products are neither machine-made nor mass-produced, so every item is unique and no two pieces are exactly alike. Because of this, there may occasionally be small delays in production and delivery.

We dispatch your order only after it has been carefully finished, quality-checked, and securely packaged for transport, and we stay in touch with you throughout the process.

Order Processing Time

As all our products are handcrafted, processing time can vary. In most cases, in-stock orders are processed and dispatched within 1-2 working days. If a product is out of stock and needs to be handcrafted to order, processing may take up to 7 working days. We appreciate your patience as we ensure each piece meets our quality standards.

Domestic Shipping (India)

All domestic prepaid orders include free shipping. For Cash on Delivery (COD) orders, we charge a shipping fee of Rs. 200.

  • Delivery Time: 7-8 working days from the date of dispatch
  • Shipping Partners: Shree Maruti Courier, Bluedart, and Delhivery
  • Coverage: All locations served by our courier partners across India
  • Delivery Schedule: Monday to Saturday, 9am to 7pm (excluding Sundays and public holidays)

International Shipping

We offer free worldwide shipping on international orders over Rs. 10,000 - about US $120, shown and applied in your local currency at checkout. On qualifying orders the shipping cost is included in the product price, so what you see at checkout is what you pay, with no additional shipping charges. For international orders below this amount, shipping is calculated at checkout based on your destination and package weight, so you can see the exact cost before you pay. Customs duties and import taxes are not included and remain the responsibility of the customer (see below).

  • Coverage: USA, UK, Australia, UAE, Canada, Europe, and other countries
  • Delivery Time: 12-15 working days from the date of dispatch
  • Shipping Partners: DHL, FedEx, Aramex, and other reliable international logistics partners
  • Shipping Origin: All orders ship from Sihor, Gujarat, India

Please read all product descriptions carefully before ordering, as we do not accept exchanges or returns on international orders, except where an item arrives damaged (see our Return & Refund Policy). We thoroughly inspect each product before shipping to ensure quality.

Tracking Information

Once your order is dispatched, you will receive a WhatsApp message and email with the tracking AWB number. Use the tracking link to check your package's location in real time.

While we try to ensure your product reaches you within the estimated delivery time, unforeseen circumstances may cause delays. If this happens, please get in touch with us for the latest update on your shipment if we have not already contacted you.

Shipping Address Requirements

Please provide a complete and accurate shipping address, including:

  • Full street address
  • PIN / postal code
  • Mobile number

Our delivery partners will attempt delivery three times. If all attempts are unsuccessful, the package will be returned to us and your order will be cancelled. For residences or offices on the ground floor, products will be handed over at your doorstep.

Address Changes

Address changes can only be made if the order has not yet been shipped. Once dispatched, we cannot modify the delivery address. To request a change, please contact us immediately:

Customs, Duties & Taxes (International Orders)

While we offer free worldwide shipping, customs duties and import taxes are determined by your destination country's regulations and are the responsibility of the customer on delivery.

  • Duties and taxes may be calculated and shown at checkout for transparency
  • We declare the full value of your order on customs forms as required by law
  • Your order may be held by customs for inspection, which can cause delays

If you have questions about duties or taxes for your country, please contact us before placing your order.

Delivery Times & Delays

India (Domestic): processing 1-2 working days; delivery 7-8 working days from dispatch. International: processing 1-2 working days; delivery 12-15 working days from dispatch.

Delivery times may vary due to factors beyond our control, such as weather conditions, courier or transporter strikes, customs clearance procedures, public holidays, and remote locations.

Missing, Lost, or Damaged Items

  • Lost by courier: If the product is lost by the courier company (as shown on the tracking page), it is their liability and we will send you the product again at no additional cost.
  • Delivered status: If tracking shows "delivered" and you have received a delivery confirmation on your registered mobile number or email, we can only resolve the issue if you notify us within 48 hours. After 48 hours, the order is considered successfully delivered.
  • Damaged items: If you receive a damaged product, please contact us immediately with photos at info@kansawalas.com and we will work to resolve the issue.

Non-Delivery Charges

If a non-delivery occurs due to customer error (incorrect address, unavailability, or refusal to accept), any additional cost incurred by Kansawala for re-delivery will be the responsibility of the customer.

Contact Us

If you have any questions about shipping, tracking, or delivery, our team is here to help.

You can also reach us through the contact form on our website, and we will respond within 24 hours.

Our Commitment

Every piece of Kansawala metalware is handcrafted with care by skilled artisans using traditional techniques passed down through generations. We take the same care in packaging and shipping your order to ensure your products arrive safely, wherever you are in the world.

Thank you for choosing Kansawala. We are honoured to bring traditional Indian craftsmanship to your home.

Last updated: June 13, 2026