Frequently Asked Questions
here to help you
How Does Kansa Dinnerware Affect Nutrient Retention?
Kansa utensils are known for their ability to retain and enhance the nutritional value of food. Studies suggest that using kansa Dinnerware can help retain up to 90% more nutrients compared to other materials. This is due to kansa's unique properties, Kansa dinnerware supports the preservation of essential vitamins and minerals, helping to keep your meals nutritious.
How Is Kansawala Kansa Different?
Kansawala Kansa products are crafted using a traditional method that involves hammering a sheet of metal through 24-25 operations to create a single product. We ensure smooth edges and high durability by refining certain parts and finishing touches, resulting in a long-lasting and superior product.
What’s the Difference Between Sheet Products and Casted/Mould Products?
Both are valid techniques for creating Kansa products. Sheet products tend to have a slightly rougher finish but offer greater durability.
On the other hand, casted/mould products have a smoother finish but are more prone to scratches and require careful handling over time.
Why Does Kansawala Kansa Have an Outside Charcoal Finish?
Our Kansa products are made using traditional techniques from over 100 years ago, which involve heating the metal sheets. This process enhances the product's quality and durability, resulting in a natural charcoal finish on the exterior.
Don't worry about the charcoal finish; it naturally fades over time with regular use. The utensil will eventually develop a consistent finish that matches the original look.
Is the Outside Black Charcoal Finish Harmful?
No, the black charcoal finish on the outside is completely safe. It is the natural colour of Kansa that develops when the products are heated, with no additional colours or chemicals applied.
Can Kansa Be Used for Cooking?
No, Kansawala Kansa should not be used for cooking. The metal alloy, composed of 78% copper and 22% tin, can break down if exposed to high heat. According to Ayurveda, altering the ratio of these metals through heating is not recommended, as it can affect the metal's properties and safety.
How Do I Maintain and Clean Kansa Utensils?
Avoid Extended Storage: Do not store food in Kansa utensils for more than 2-3 hours to prevent any adverse reactions with the metal.
Cleaning Method: Use a Scoth-Brite pad with a mild liquid detergent to clean the utensils. After washing, dry them with a soft cloth to keep them looking their best.
Can I clean kansa utensils in a dishwasher?
Yes, kansa utensils are generally dishwasher safe.However, to maintain their shine and prevent any potential dulling, it's recommended to use a gentle cycle and avoid harsh detergents. For the best care, hand washing with mild soap and warm water is still preferred
How Much Nutrients Does Brass Cookware Retain?
Brass cookware retains more than 90% of nutrients in food, compared to only 13% retention with aluminum or PTFE non-stick utensils. The superior heat conductivity of brass ensures more even cooking and better preservation of essential nutrients.
Does It Have a Non-Stick ?
Yes, the tin coating on the Brass Cookware makes them non-stick and easy to use.This coating provides a smooth surface that prevents food from sticking, making your cooking experience more enjoyable and hassle-free.
Is It Safe to Cook All Types of Food in Brass Utensils?
es, it is generally safe to cook most types of food in brass cookware.However, brass can react with acidic foods like tomatoes, vinegar, or citrus, which may cause the food to take on a metallic taste. To avoid this, brass cookware is often lined with a tin coating, making it safe for all types of cooking, including acidic dishes. Always ensure the tin coating is intact for the best cooking experience.
When Should I Reapply the Tin (Kalai) Coating on My Brass Utensils?
The tin (kalai) coating on brass cookware typically needs to be reapplied every 12 to 18 months,depending on how frequently you use it. Signs that it’s time for a new coating include visible wear, dark spots, or food starting to stick more easily. Regular maintenance and gentle cleaning can help prolong the life of the coating, ensuring your cookware remains safe and effective for cooking.
Did You Know Brass and Copper Are Energy Efficient?
Yes, brass and copper are excellent conductors of heat, which means they heat up quickly. This efficiency can help you save on gas and energy, making brass utensils a smart and sustainable choice for your kitchen.
How Should I Care for My Brass Utensils?
Always avoid leaving brass utensils on the gas without oil, as this can cause the tin (kalai) coating to melt, leading to quicker wear and tear. Proper care, including using oil and avoiding high heat without food, ensures your utensils last longer.
Can We Use It On Induction Cooktop?
No, these metals cannot be used on induction cooktops since these are non-magnetic
Is the Storage and Serveware Brass Tin-Coated?
No, Kansawala's Storage and Serveware Brass is not tin-coated. It is completely safe to use without any need for tin coating. Storage and Serveware of utensils can be safely stored in this brass without concern. Still unsure? Contact Us
Are Brass Good for Food Storage?
Yes, brass and copper make excellent containers for food storage. Their natural properties help deter small insects, keeping your ingredients fresh and pest-free. This makes them ideal for maintaining the quality of stored food.
Can Brass Storage Containers Help Keep Food Fresh?
es, brass storage containers are beneficial for keeping food fresh. Their natural properties help deter insects and pests, making them an effective choice for maintaining the quality and freshness of your ingredients.
Why Shouldn't I Store Salt in Brass Utensils?
Avoid storing salt, tamarind, or any sour substances in brass utensils. Since the masala box is not tin-coated, these items can react with the brass and cause your spices or condiments to turn green over time. This reaction may compromise the quality of your spices.
How Do I Clean Brass Utensils?
To clean brass utensils, use regular dishwashing soap for the interior. For the exterior, use Pitambari powder or a homemade paste made from flour (atta), vinegar or lemon juice, and salt. This method will help retain the shine and keep your brass utensils in excellent condition.
Can Brass Utensils Be Washed in a Dishwasher?
No, brass utensils should not be washed in a dishwasher. The harsh detergents and high temperatures can damage the brass and cause it to tarnish more quickly. To maintain their quality and appearance, it’s best to hand wash brass utensils with mild soap and warm water.
What are the benefits of using copper drinkware?
Copper drinkware helps eliminate microorganisms like molds, fungi, algae, and bacteria, making it effective for water storage while ensuring cleanliness.
When is the best time to drink water from copper vessels?
The best time to consume water from copper vessels is in the morning. Drinking water stored in copper first thing in the day maximizes its benefits.
What are the benefits of using copper drinkware?
Copper drinkware helps eliminate microorganisms like molds, fungi, algae, and bacteria, making it effective for water storage while ensuring cleanliness.
How Should I Clean and Maintain Copper Dinnerware?
To clean copper dinnerware, use a mild soap and warm water. Avoid abrasive cleaners or harsh chemicals that can damage the copper’s finish. For tarnish removal, use a copper polish or a mixture of lemon juice and baking soda. Regular cleaning and polishing help maintain the shine and health benefits of your copper dinnerware.
What inspires the design of copper drinkware?
Copper drinkware designs often draw from traditional craftsmanship. For instance, the matka with a tap was developed to blend functionality with aesthetic appeal based on customer feedback.
How Should I Care for Copper Drinkware?
To care for copper drinkware, wash it with mild soap and warm water. Avoid abrasive cleaners or harsh chemicals that can damage the copper’s finish. For tarnish removal, use a copper polish or a mixture of lemon juice and baking soda. Regular cleaning and polishing help maintain the appearance and health benefits of your copper drinkware.
How can I track my order?
You will receive a WhatsApp and email with your tracking AWB number once your order is dispatched. Use this number to check your package’s current location.
How long will it take to receive my order?
Domestic orders typically arrive within 7-8 working days from the dispatch date. International orders usually take 10-12 working days. Please note that handcrafted items may require additional time, and stock availability can affect delivery.
What should I do if my order is delayed?
If you experience a delay, please contact us for an update on your shipment. We strive to keep you informed and address any issues promptly.
What are the shipping charges?
Domestic prepaid orders include shipping costs. For Cash on Delivery (COD) orders, there is a minimal charge of Rs 200. International shipping charges are calculated based on volumetric weight and are provided at checkout.
Can I change my shipping address after placing an order?
Address changes can only be made if the order has not yet been shipped. Once shipped, we cannot accommodate changes.
What are your delivery days and times?
Deliveries occur Monday to Saturday, between 9 am and 7 pm, excluding public holidays and Sundays. Delivery times may vary due to external factors like weather conditions or strikes.
What should I do if my address was incorrect and my order was not delivered?
If a non-delivery occurs due to an incorrect address provided by the customer, any additional re-delivery costs will be your responsibility.
Do you ship internationally?
Yes, we ship internationally. Please note that we do not accept exchanges or returns for international orders. Customs duties and taxes are the customer's responsibility.
How are shipping costs calculated for international orders?
International shipping costs are based on the volumetric weight of the product and are calculated at checkout.
Can I return a product if I’m not satisfied?
Returns are not accepted if the product meets all specifications listed on our website. If you’re not satisfied, please contact us within a reasonable timeframe, and we will work together to address your concerns.
How can I cancel or change my order?
Orders can be canceled or changed before they are shipped. Once the shipment is out of our warehouse, we cannot cancel or change the order.Please note that convenience fees are non-refundable.
Why do your products have imperfections?
Our products are handcrafted by traditional artisans, which means they may exhibit slight imperfections, variations, or a rustic finish. These are not defects but rather a testament to the authenticity and craftsmanship involved in creating each piece.
How can I cancel or change my order?
Orders can be canceled or changed before they are shipped. Once the shipment is out of our warehouse, we cannot cancel or change the order. Please note that convenience fees are non-refundable.
What happens if my returned product is damaged?
If a return is initiated, the returned product must be in its original condition. Damaged returns may result in deductions from the refund or exchange value.
What is your return and replacement policy for shipments within India?
Returns or replacements are only applicable if your product arrives damaged or is damaged during first use. You must submit a return form or email us within 2 days of receiving your order with a picture of the damage. Refunds or exchanges will be processed only if the damage occurred during transit.
What if I received a damaged product from an international shipment?
For international shipments, we do not have a reverse pickup option. If you receive a damaged product, please send us pictures and details atinfo@kansawala.comor via WhatsApp. We will offer a refund up to 100% of the product value, and replacements may be provided on a case-by-case basis with agreed-upon shipping costs.
How Does Kansa Dinnerware Affect Nutrient Retention?
Kansa utensils are known for their ability to retain and enhance the nutritional value of food. Studies suggest that using kansa Dinnerware can help retain up to 90% more nutrients compared to other materials. This is due to kansa's unique properties, Kansa dinnerware supports the preservation of essential vitamins and minerals, helping to keep your meals nutritious.
How Is Kansawala Kansa Different?
Kansawala Kansa products are crafted using a traditional method that involves hammering a sheet of metal through 24-25 operations to create a single product. We ensure smooth edges and high durability by refining certain parts and finishing touches, resulting in a long-lasting and superior product.
What’s the Difference Between Sheet Products and Casted/Mould Products?
Both are valid techniques for creating Kansa products. Sheet products tend to have a slightly rougher finish but offer greater durability.
On the other hand, casted/mould products have a smoother finish but are more prone to scratches and require careful handling over time.
Why Does Kansawala Kansa Have an Outside Charcoal Finish?
Our Kansa products are made using traditional techniques from over 100 years ago, which involve heating the metal sheets. This process enhances the product's quality and durability, resulting in a natural charcoal finish on the exterior.
Don't worry about the charcoal finish; it naturally fades over time with regular use. The utensil will eventually develop a consistent finish that matches the original look.
Is the Outside Black Charcoal Finish Harmful?
No, the black charcoal finish on the outside is completely safe. It is the natural colour of Kansa that develops when the products are heated, with no additional colours or chemicals applied.
Can Kansa Be Used for Cooking?
No, Kansawala Kansa should not be used for cooking. The metal alloy, composed of 78% copper and 22% tin, can break down if exposed to high heat. According to Ayurveda, altering the ratio of these metals through heating is not recommended, as it can affect the metal's properties and safety.
How Do I Maintain and Clean Kansa Utensils?
Avoid Extended Storage: Do not store food in Kansa utensils for more than 2-3 hours to prevent any adverse reactions with the metal.
Cleaning Method: Use a Scoth-Brite pad with a mild liquid detergent to clean the utensils. After washing, dry them with a soft cloth to keep them looking their best.
Can I clean kansa utensils in a dishwasher?
Yes, kansa utensils are generally dishwasher safe.However, to maintain their shine and prevent any potential dulling, it's recommended to use a gentle cycle and avoid harsh detergents. For the best care, hand washing with mild soap and warm water is still preferred
How Much Nutrients Does Brass Cookware Retain?
Brass cookware retains more than 90% of nutrients in food, compared to only 13% retention with aluminum or PTFE non-stick utensils. The superior heat conductivity of brass ensures more even cooking and better preservation of essential nutrients.
Does It Have a Non-Stick ?
Yes, the tin coating on the Brass Cookware makes them non-stick and easy to use.This coating provides a smooth surface that prevents food from sticking, making your cooking experience more enjoyable and hassle-free.
Is It Safe to Cook All Types of Food in Brass Utensils?
es, it is generally safe to cook most types of food in brass cookware.However, brass can react with acidic foods like tomatoes, vinegar, or citrus, which may cause the food to take on a metallic taste. To avoid this, brass cookware is often lined with a tin coating, making it safe for all types of cooking, including acidic dishes. Always ensure the tin coating is intact for the best cooking experience.
When Should I Reapply the Tin (Kalai) Coating on My Brass Utensils?
The tin (kalai) coating on brass cookware typically needs to be reapplied every 12 to 18 months,depending on how frequently you use it. Signs that it’s time for a new coating include visible wear, dark spots, or food starting to stick more easily. Regular maintenance and gentle cleaning can help prolong the life of the coating, ensuring your cookware remains safe and effective for cooking.
Did You Know Brass and Copper Are Energy Efficient?
Yes, brass and copper are excellent conductors of heat, which means they heat up quickly. This efficiency can help you save on gas and energy, making brass utensils a smart and sustainable choice for your kitchen.
How Should I Care for My Brass Utensils?
Always avoid leaving brass utensils on the gas without oil, as this can cause the tin (kalai) coating to melt, leading to quicker wear and tear. Proper care, including using oil and avoiding high heat without food, ensures your utensils last longer.
Can We Use It On Induction Cooktop?
No, these metals cannot be used on induction cooktops since these are non-magnetic
Is the Storage and Serveware Brass Tin-Coated?
No, Kansawala's Storage and Serveware Brass is not tin-coated. It is completely safe to use without any need for tin coating. Storage and Serveware of utensils can be safely stored in this brass without concern. Still unsure? Contact Us
Are Brass Good for Food Storage?
Yes, brass and copper make excellent containers for food storage. Their natural properties help deter small insects, keeping your ingredients fresh and pest-free. This makes them ideal for maintaining the quality of stored food.
Can Brass Storage Containers Help Keep Food Fresh?
es, brass storage containers are beneficial for keeping food fresh. Their natural properties help deter insects and pests, making them an effective choice for maintaining the quality and freshness of your ingredients.
Why Shouldn't I Store Salt in Brass Utensils?
Avoid storing salt, tamarind, or any sour substances in brass utensils. Since the masala box is not tin-coated, these items can react with the brass and cause your spices or condiments to turn green over time. This reaction may compromise the quality of your spices.
How Do I Clean Brass Utensils?
To clean brass utensils, use regular dishwashing soap for the interior. For the exterior, use Pitambari powder or a homemade paste made from flour (atta), vinegar or lemon juice, and salt. This method will help retain the shine and keep your brass utensils in excellent condition.
Can Brass Utensils Be Washed in a Dishwasher?
No, brass utensils should not be washed in a dishwasher. The harsh detergents and high temperatures can damage the brass and cause it to tarnish more quickly. To maintain their quality and appearance, it’s best to hand wash brass utensils with mild soap and warm water.
What are the benefits of using copper drinkware?
Copper drinkware helps eliminate microorganisms like molds, fungi, algae, and bacteria, making it effective for water storage while ensuring cleanliness.
When is the best time to drink water from copper vessels?
The best time to consume water from copper vessels is in the morning. Drinking water stored in copper first thing in the day maximizes its benefits.
What are the benefits of using copper drinkware?
Copper drinkware helps eliminate microorganisms like molds, fungi, algae, and bacteria, making it effective for water storage while ensuring cleanliness.
How Should I Clean and Maintain Copper Dinnerware?
To clean copper dinnerware, use a mild soap and warm water. Avoid abrasive cleaners or harsh chemicals that can damage the copper’s finish. For tarnish removal, use a copper polish or a mixture of lemon juice and baking soda. Regular cleaning and polishing help maintain the shine and health benefits of your copper dinnerware.
What inspires the design of copper drinkware?
Copper drinkware designs often draw from traditional craftsmanship. For instance, the matka with a tap was developed to blend functionality with aesthetic appeal based on customer feedback.
How Should I Care for Copper Drinkware?
To care for copper drinkware, wash it with mild soap and warm water. Avoid abrasive cleaners or harsh chemicals that can damage the copper’s finish. For tarnish removal, use a copper polish or a mixture of lemon juice and baking soda. Regular cleaning and polishing help maintain the appearance and health benefits of your copper drinkware.
How can I track my order?
You will receive a WhatsApp and email with your tracking AWB number once your order is dispatched. Use this number to check your package’s current location.
How long will it take to receive my order?
Domestic orders typically arrive within 7-8 working days from the dispatch date. International orders usually take 10-12 working days. Please note that handcrafted items may require additional time, and stock availability can affect delivery.
What should I do if my order is delayed?
If you experience a delay, please contact us for an update on your shipment. We strive to keep you informed and address any issues promptly.
What are the shipping charges?
Domestic prepaid orders include shipping costs. For Cash on Delivery (COD) orders, there is a minimal charge of Rs 200. International shipping charges are calculated based on volumetric weight and are provided at checkout.
Can I change my shipping address after placing an order?
Address changes can only be made if the order has not yet been shipped. Once shipped, we cannot accommodate changes.
What are your delivery days and times?
Deliveries occur Monday to Saturday, between 9 am and 7 pm, excluding public holidays and Sundays. Delivery times may vary due to external factors like weather conditions or strikes.
What should I do if my address was incorrect and my order was not delivered?
If a non-delivery occurs due to an incorrect address provided by the customer, any additional re-delivery costs will be your responsibility.
Do you ship internationally?
Yes, we ship internationally. Please note that we do not accept exchanges or returns for international orders. Customs duties and taxes are the customer's responsibility.
How are shipping costs calculated for international orders?
International shipping costs are based on the volumetric weight of the product and are calculated at checkout.
Can I return a product if I’m not satisfied?
Returns are not accepted if the product meets all specifications listed on our website. If you’re not satisfied, please contact us within a reasonable timeframe, and we will work together to address your concerns.
How can I cancel or change my order?
Orders can be canceled or changed before they are shipped. Once the shipment is out of our warehouse, we cannot cancel or change the order.Please note that convenience fees are non-refundable.
Why do your products have imperfections?
Our products are handcrafted by traditional artisans, which means they may exhibit slight imperfections, variations, or a rustic finish. These are not defects but rather a testament to the authenticity and craftsmanship involved in creating each piece.
How can I cancel or change my order?
Orders can be canceled or changed before they are shipped. Once the shipment is out of our warehouse, we cannot cancel or change the order. Please note that convenience fees are non-refundable.
What happens if my returned product is damaged?
If a return is initiated, the returned product must be in its original condition. Damaged returns may result in deductions from the refund or exchange value.
What is your return and replacement policy for shipments within India?
Returns or replacements are only applicable if your product arrives damaged or is damaged during first use. You must submit a return form or email us within 2 days of receiving your order with a picture of the damage. Refunds or exchanges will be processed only if the damage occurred during transit.
What if I received a damaged product from an international shipment?
For international shipments, we do not have a reverse pickup option. If you receive a damaged product, please send us pictures and details atinfo@kansawala.comor via WhatsApp. We will offer a refund up to 100% of the product value, and replacements may be provided on a case-by-case basis with agreed-upon shipping costs.
