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Really shocking to see that the bronze is not Kansa
Apart from Cu and Sn, it contains other elements
Dear valued customer,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. Our Kansa tumbler glasses are made with a combination of pure Kansa, copper, and tin as stated in the product description. However, we take all customer feedback seriously and would appreciate it if you could provide us with the lab testing pdf for our records. This will help us ensure the purity of our products and make any necessary improvements. As a company, we prioritize the satisfaction of our customers and we are more than happy to offer you a double refund for any quality issues. We kindly ask for your cooperation in providing us with the lab testing pdf. Thank you for your understanding.
Best,
Customer Service Team
Not good. Bad customer service
Dear Jithesh Dharmadas,
Thank you for sharing your recent experience regarding your return request. We sincerely apologize for any inconvenience caused.
After reviewing our WhatsApp conversation, we understand your dissatisfaction with the offered coupon for your return. Please know that we take customer feedback seriously, and we have duly noted your concerns.
It's important to mention that while we typically offer coupons for future purchases in such cases, we acknowledge that this solution may not meet your expectations. We do make exceptions to accept returns, albeit with a significant process involved. Each returned item requires extensive refinishing and touching up to bring it back to its original state, which involves a considerable amount of extra work and cost.
Although we don't offer refunds, we are willing to accept the return and provide you with a coupon for the value of the returned item to be used for a future purchase. Additionally, please note that there will be a nominal courier charge associated with the return process.
However, we've noted your dissatisfaction and threats of negative reviews regarding returns. While we strive to accommodate our customers, there are limitations to what we can do in this regard. Ultimately, the decision rests with you, and we respect whatever choice you make, sir.
Warm regards,
Jaydeep Parmar
Founder
+91 78 78 78 98 93
It's really good.Just finishing could be much better.. however overall product is good.
Thank you for your feedback on our Kansa Nasta Dish. We are glad to hear that you find the product good overall. We appreciate your suggestion for improvement in the finishing and will definitely look into it. Thank you for choosing our product and we hope to continue providing you with great quality dishes. Have a great day!
I feel the dhakans r heavier than the Kar hai n patiala
Good but it should be stable from base , after spending such a big amount, quality is missing
I like it, I am fully satisfied with all the products.
This was my first khansa utensils and I really loved it. I was looking for khansa thali and I found this sight . I was not sure about the quality and shipping process being genuine. As khansa items are costly I wanted to see buying a small item . Everything is fine it’s a genuine product and good shipping. You get reply for your msgs really quickly. I am very much satisfied and can order products without doubt. Thank you so much .
(Bronz bangle glass)Very nice product but small size 180ml filledwater.so pls update 300ml big size near future. Lab tested paper also provided
I am your regular customer. You must give a 10℅ discount to us. Similarly placed products are available a minimum 15 to 20% below your rates. If I don't get discount in future, I am thinking of shifting from you. Thnq.
we offer 10% Discount On Purchase Above 6200 Rs and 5% Discount On Purchase Above 5200 Rs we Offer the free shipping and no any other charges on MRP Currently No One Matching The Our Price most of our product sold over 7500 Rs Dinner Set which one we sold on 4299 Rs starting Price Including Shipping and 12% GST.
The quality of the kansa ware is good and online price is much lower than retail price for the same items. I received all items intact and in good condition. The kathiawadi design is rustic and not suitable for a formal dinner. Oher design options of the dinner set would be welcome. The size of many items is smaller than the standard size - for example, the dinner spoon is neither the size of a dinner spoon nor the size of a teaspoon, but in between. The spoons and some of the crockery has rough edges. A bigger size of tumbler would be preferred. Design refinement and standardization of sizes is required.
Impressed by the quality of the products including delivery timelines and packing. Reliable company to do business with. Dhiraj.
Very good quality. Product weight as expected. Feels like the product I used to see with my grandparents.
Have got one set of the thali set, the utensil is sturdy and decent looking. Will buy the whole set of 6.Good product.
Not sure why there is inside a black spot which is not going despite repeated efforts. What possibly it can be? Since it’s inside the glass and I am drinking water daily so I am fearful it might affect my health adversely. I have sent a picture of it, please help, thanks.
hello mem it's clean after scorch brite and vime liq or wash with pitambri it's clean automatically after wash if any issue please drop the messaged or mail on 7878789893