Hello,

Thank you once again for your feedback and for trusting Kansawala with your special order. We understand your concern and truly regret the disappointment caused.

After thoroughly reviewing the matter, we would like to share the following: Your order was packed and dispatched on 24th May, and delivered on 28th May. Initially, in your review on 19th June, you mentioned that the Kansa baby glass from the baby gift set was missing. After we followed up with you, you later informed us that instead of the baby glass, it was actually 2 regular Kansa glasses that were missing.

To investigate, we checked our packing records and checklist, which are followed carefully for every order. While our packing is normally done under CCTV surveillance, the footage for 24th May was not available, as our CCTV recordings begin only from 27th May. We also verified the shipment weight with Shree Maruti Courier, which was exactly 5.47 kg, matching the expected weight of the complete order.

We always strive to maintain transparency and accountability, but we also rely on timely communication - ideally within 3-7 days of delivery - to resolve any issues while the case is still verifiable. As this issue was reported nearly three weeks after delivery, and after the items were gifted, and also since the details changed from a missing baby glass to two large glasses, it becomes extremely difficult for us to take any action from our side.

While we understand this may be disappointing, we hope you can also understand our limitations in such rare cases.

Unfortunately, we will not be able to resend or replace the items at this point.

We sincerely appreciate your continued trust in Kansawala and are always here to help with any future queries or orders.

Warm regards,
Jaydeep Parmar

Thank you so much for your kind words! We are thrilled to hear that you are enjoying your Kansa Glass Delux set. We strive to provide our customers with high-quality and elegant products, and we are delighted that we have met your expectations. Cheers to many more enjoyable sips from your new glasses!

Thank you for your review of our Kansa Katori Large (SET OF 2)! We're so glad to hear that you are satisfied with your purchase.

Dear valued customer,

Thank you for taking the time to leave a review for our Kansa Thali Set. We are thrilled to hear that you find our product amazing and have purchased multiple sets for daily use. We are glad that our product aligns with your conscious effort towards your family's well-being. Your satisfaction is our top priority and we hope to continue serving you in the future.

Best regards,
jaydeep parmar

Dear valued customer,

Thank you for taking the time to leave us a review for our Kansa Dinner Plate. We're thrilled to hear that you are satisfied with the quality of our product.

We understand your suggestion about polishing the bottom of the plate. However, please note that our Kansa utensils are handcrafted using traditional heat-forging methods, resulting in a natural charcoal-black finish on the outside, particularly the base. This is not a flaw or coating, but a sign of authentic craftsmanship and purity. Over time and with regular use, this finish fades to reveal the beautiful natural tone of Kansa underneath.

We value your feedback and are always striving to balance tradition with customer expectations. Thank you for choosing Kansawala, and we look forward to serving you again.

Warm regards,
Team Kansawala

Dear valued customer,

Thank you for taking the time to leave a review for our Kansa Thali Set. We are thrilled to hear that you are satisfied with your purchase and that it has met your expectations. Your satisfaction is our top priority and we are always here to provide you with the best products for your Indian meals. Thank you for choosing our brand and we hope to serve you again in the future.

Thank you for your positive feedback on our Kansa Dinner Set! We are glad to hear that you find our products to be authentic and of great quality. We truly appreciate your support and hope you continue to enjoy using our set. Thank you for choosing our brand.

Dear valued customer,

Thank you for your kind words and for choosing our Kansa Dinner Set. We are delighted to hear that you are satisfied with the authenticity and quality of our products. Our team takes great pride in providing exceptional customer service, and we are glad to have made a positive impact on your experience. Thank you for recommending our brand to your friends, we truly appreciate it.

Happy dining!

Best,
Kansawala Team

Hi there,

Thank you so much for your kind review! We are thrilled to hear that you are enjoying the design of our Kansa Glass Delux set. We take pride in creating high-quality products that our customers love. Thank you for choosing to shop with us. Have a fantastic day!

Thank you for your positive review of our Kansa Tumbler/Glass Bungalow. We are delighted to hear that you are satisfied with the quality of the product. We strive to provide our customers with the best products possible and we are glad to know that we have met your expectations. Thank you for choosing our product and we hope to serve you again in the future. Have a great day!

Thank you for your lovely review! We are so glad to hear that you love your new brass masala dabba. It's our pleasure to bring back traditional metals and we're happy to know it was delivered on time. Thank you for your support and we hope you continue to enjoy using our product!

Dear valued customer,

Thank you for your positive review of our Brass Masala Daani / Spice Box. We are delighted to hear that you found the product beautiful, artistic, and of great value. We take pride in providing our customers with high-quality and functional products. Your satisfaction is our top priority. Thank you for choosing our brand. We hope to serve you again in the future.

Best regards,
jaydeep parmar

Thank you for your positive feedback! We are delighted to hear that you are enjoying our Brass Chapati Box / Roti Dabba. We take pride in providing practical and high-quality products for our customers. Thank you for choosing us, and we hope to continue exceeding your expectations. Have a great day!

Thank you for your lovely feedback on our Kansa Dinner Plate! We are delighted to hear that you are enjoying using our product. Your satisfaction is our top priority and we truly appreciate your support. Thank you for choosing our healthy dining option.

Hi there,

Thank you so much for your kind words and for choosing our Kansa Dinner Set. We are delighted to hear that you had a great experience with our product and service. Our team strives to provide the best quality and timely delivery to our customers. We hope your family enjoys using our dinner set for many years to come. Thank you for being a part of our family legacy.

Best,
Customer Service Team

Hi there,

Thank you for leaving a review for our Bronze Spoon Set / Cutlery Set. We are happy to hear that you are satisfied with your purchase of the 6-piece set. We hope it has been a great addition to your kitchen. If you have any further feedback or questions, please do not hesitate to reach out to us. We are always here to help.

Happy cooking!

Best,
Customer Service

Thank you for taking the time to leave a review for our Kansa Serving Bowl Set! We are thrilled to hear that you find the set stunning and well-made. We apologize for the scratches on one of the spoons, but we're glad to hear that it adds character and showcases the handmade craftsmanship. We appreciate your feedback and are happy to know that you feel it is a great value for the money. Thank you for choosing our serveware!

Hi there! Thank you so much for your kind words and for your support of our Kansa utensils. We're thrilled that you're enjoying your Kansa Nasta Dish and we can't wait to have you as a returning customer. Have a fantastic day! ❣️❣️❣️

Dear valued customer,

Thank you for taking the time to leave a review for our Kansa Katori Large (SET OF 2). We are glad to hear that you are satisfied with your purchase and appreciate your kind words. We strive to provide elegant and helpful products to our customers, and we are happy to know that we have met your expectations.

Thank you for choosing our product and we hope to serve you again in the future.

Best regards,
Customer Service Team

Thank you for your feedback! We are so glad to hear that you are happy with your Brass Ghee Pot and Spoon. We strive to provide high-quality products that bring joy to our customers. Thank you for choosing us!

Thank you for taking the time to leave a review. We are glad to hear that you are happy with the finishing and quality of our Kansa Nasta Dish. We strive to provide top-notch products to our customers. We understand your concern about the price and we will definitely take it into consideration. Thank you for your feedback and we hope you continue to enjoy your starter plates.

Thank you so much for your kind words and for choosing our Kansa Serving Bowl Set. We are thrilled to hear that it has added a special touch to your traditional kitchen and that you are satisfied with the craftsmanship and design. It means a lot to us that you feel a connection to your roots through our products. We truly appreciate your recommendation to your loved ones. Thank you for being a valued customer and we hope to serve you again in the future.

Dear valued customer,

Thank you for taking the time to leave a review for our Kansa Dinner Set. We are thrilled to hear that you are enjoying the product and that it has met your expectations. Your satisfaction is our top priority and we are happy to have provided you with a quality product. Thank you for choosing our brand and we hope to have the opportunity to serve you again in the future.

Best regards,
Jaydeep parmar

Hi there,

Thank you for taking the time to leave a review. We are so glad to hear that you are happy with your purchase of the Kansa Tumbler/Glass Bungalow for your child. We hope it will serve them well!

If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our product.

Best,
Customer Service