Return , Refund, Exchange and Cancellation Policy of https://kansawalas.com
Processing orders of handcrafted products involve days of efforts put in by our artisans and our order processing team. We do not accept returns for orders where the product does not match your satisfaction but is perfect in terms of quality, sizes and other details mentioned on our website.
Please note, your original shipping charges are not refunded and there will be a shipping charge of ₹80 Rs per kg for the shipping fee for the return Product as well.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Our products sometimes may have some black or green spots and sharp edges. Edges are automatically smooth after wash 2-3 times with scotch brite. Please note that these products are not damaged. Bronze oxidizes in the air and has a propensity to turn black. This is a natural process and it could be cleaned with any metal cleaning agent or with natural cleaners like lime & salt, vinegar or salt or tamarind.
If for any reason the goods you receive are faulty or damaged in any way, we will exchange the items. Please contact firstname.lastname@example.org within 48 hrs. of receiving your order.
When you place an order, you agree to these terms
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.\
If there are any defects or transit damages in the products, we will accept an exchange of an unused product only if the intimation is done from your end within 2 days after the delivery is executed. Once we receive the returned item, we will process your new order.
Please allow 1-2 weeks post the date of return request for your exchange to be processed.
Kansawalas.com will not issue returns & exchanges for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service.
In the unlikely event that an item is returned to us in an unsuitable condition other than the reason provided by you for exchange, we may have to send it back to you without processing any refunds or compensation. All goods will be inspected on return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery. Please be advised that some orders are shipped almost immediately and it may not always be possible to cancel.
Please note, convenience fees are not returnable for any reason It is also to cover the payment processing charges and what payment gateways have to pay banks for online transactions. The fee is usually non-refundable if you cancel the product